Money Transfer & Foreign Exchange from Canada to Afghanistan
Privacy Policy

As a money service business, we are required by law to have in place policies regarding the collection and disclosure of "nonpublic personal information"; and we strictly adhere to this law to protect your information. In the process of providing you our services, we must obtain certain personal information, such as name, address, e-mail, and phone number on our "Service Order Form". We believe that information used responsibly benefits consumers and the economy, whether it is information we house on behalf of consumers conducting transactions or information we collect on behalf of our business clients. For verification purposes we reserve the right to request proof of identification in some cases. Sekka Money Service Provider Inc collects personal and non-personal information in order to offer or provide goods and services to consumers and our customers. Though we make effort to preserve your privacy we may need to disclose personal information when mandated by law, for example, to Government Regulatory or law enforcement agencies.


Your Right To Opt Out

The "opt out" is your right to tell Sekka Money Service Provider Inc that you do not want us to disclose your personal information to third parties for certain purposes. If you "opt out", we will not disclose your information to third parties except as permitted by law. In general, this means that we cannot disclose your information to third parties so that they can market goods and services to you. We can, however, make disclosures necessary to process or enforce a transaction requested by you or to prevent fraud. We do not disclose customer information to third parties without first giving customers an opportunity to opt-out of certain kinds of disclosures. There are some disclosures to third parties that are not subject to the opt-out, such as disclosures necessary to effect, administer or enforce a transaction requested by you, to companies that perform services for us or to prevent fraud.

If you are an existing customer, you can also opt-out by sending us an e-mail at customerservice@sekka.co with your details or previous transaction reference number to allow us to remove you from our list.


Customer Service

Should you wish to make enquiries or complaints, please feel free to do so by emailing us at customerservice@sekka.co or calling our number +1(844) 722-3322 (9am to 5pm). Please have all transaction details ready. Alternatively, you could write to us at : Sekka Money Service Provider Inc, Customer Services at 2978 Eglinton Avenue East, Scarborough, Toronto Ontario, Postal Code M1J 2E7, Canada.


Refunds

REFUNDS OF PRINCIPAL AMOUNT and cancellation of the money transfer will be made upon written request of the Sender if payment to the Receiver has not yet been made at the time the request is processed by Sekka Money Service Provider Inc. REFUNDS OF TRANSFER FEES will be made upon written request of the Sender if the money transfer is not available to the Receiver within the time specified by Sekka Money Service Provider Inc for the selected service, subject to the hours of operation that the Service is offered at the Agent location selected by the Receiver for payment and other special conditions. Refunds will be made within 7 days of receipt of a valid written request from the Sender. Please send written requests to : - Sekka Money Service Provider Inc, Refunds Dept, 2978 Eglinton Avenue East, Scarborough, Toronto Ontario, Postal Code M1J 2E7, Canada.

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